Overview
Our commitment to privacy
GenMabs LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through the GenMabs website and OncoAI, how we use it, and the choices available to you.
This policy applies to information collected through our website, account registration, subscription workflows, product usage, and communications with GenMabs.
Information We Collect
Information you provide and service data
- Account information: name, email address, password credentials in protected form, and account status.
- Subscription information: plan, billing status, subscription identifiers, payment status, and transaction history. Payment card details are processed by Stripe and are not stored directly by GenMabs.
- Product usage information: prediction counts, feature usage, timestamps, saved prediction history, and technical logs needed to operate and secure the service.
- Communications: information you provide when contacting us for support, billing, collaboration, or other inquiries.
- Technical information: browser, device, IP address, and similar diagnostic information that may be generated by hosting, security, and infrastructure providers.
How We Use Information
Operating and improving our services
- Provide, maintain, secure, and improve the website and OncoAI;
- Create and manage user accounts and subscriptions;
- Process payments, refunds, cancellations, and billing communications;
- Respond to support requests and business inquiries;
- Prevent fraud, abuse, unauthorized access, and technical failures;
- Analyze aggregated or de-identified usage patterns to improve product performance;
- Comply with legal obligations and enforce our agreements.
We do not sell personal information. We do not use sensitive health-related information for targeted advertising.
Service Providers
Limited sharing for business operations
We may share information with trusted service providers that support our operations, such as cloud hosting, database, payment processing, email delivery, analytics, security, and deployment providers. These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your consent.
Retention & Security
Data minimization and safeguards
We retain information only for as long as reasonably necessary for the purposes described in this policy, including account administration, legal compliance, dispute resolution, and security. We use reasonable administrative, technical, and organizational safeguards; however, no online system can be guaranteed to be completely secure.
Your Choices
Access, correction, and deletion requests
You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to legal, security, and operational requirements. You may also cancel a subscription at any time according to our Refund & Cancellation Policy.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Contact
Privacy questions
For privacy questions or requests, contact:
We may update this policy as our services or legal obligations change. The effective date above identifies the current version.